1.) SHIPMENT & TRACKING. Items ordered and paid for will be shipped within 1-3 business days after placing Your order. You will receive an e-mail with Your tracking information. Please be aware that it can take up to 48 hours for Your tracking links to be activated.
- Shipping Times. Depending on the destination country, shipping can take 2-20 business days. Delivery times are only estimated and do not count for public holidays or peak periods (i.e.:Christmas).
- Tracking Information. Once Your package has been shipped, You will receive an e-mail notification from Fitness & Health Company with Your tracking information, along with two tracking links. Your first link is the international tracking which tracks Your package until it reaches Your country. As soon as Your package has reached Your country´s border, Your second tracking link will be activated. Unfortunately, the following countries don´t offer country tracking: Albania, Finland, Iceland, India, Cambodia, Canada, Russia and Uruguay
- Custom Charges. If customs charges occur, please note that You, the buyer, are 100% responsible for the fees. We, are not responsible for customs charges and have no influence on local customs and the time needed for packages to pass through customs. However, We guarantee the shipping times as placed on Our Website.
- Order Issues. If You have any problems with Your order, please contact Us via our contact form so that We can make it right. Please keep in mind that the products You are buying are handmade and contain natural ingredients only so they tend to have variations from batch to batch (slight changes in color for example).
2.) RETURNS. You have 14 business days to return Your order under our return policy, which starts on the day after You received the item. When You receive an item, please ensure that You take reasonable care of it when trying it/inspecting it e.g., please ensure that any security seals or tags are still intact. Reimbursement requests will only be considered if the packaging is unopened and is in its original.
Return Address:
INTERMAIL GMBH
64346 Griesheim
Flughafenstraße 9 Germany
FITNESS & HEALTH COMPANY GMBH CANNOT BE HELD RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE.
